Refund Policy

‍Last Updated: Last updated: 2025.01.16

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1. Introduction

This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for the services provided by sharkwriter.ai, operated by FrogProg Limited (“we,” “us,” or “our”).

We are committed to ensuring customer satisfaction. However, as a portion of our services is free of charge, this policy applies only to paid services involving Editors and related content refinement processes.

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2. Free AI Services

The AI-generated content provided by sharkwriter.ai is entirely free of charge and not subject to any fees or payment requirements. Therefore, no refunds apply to the AI content generation feature.

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3. Refund Eligibility

Refunds are only applicable to paid services where an Editor has been engaged to refine and release the content. Refunds are not available for any content that has been delivered or released to the customer in its final form after the Editor’s review.

You may request a refund under the following conditions:

  • The Editor has not started working on your request.
  • The content has not been finalized, released, or otherwise delivered to you in an editable or viewable format.
  • Technical or billing errors resulted in unintended charges.

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4. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

  • The final content has been edited, released, and delivered to you.
  • Dissatisfaction with free AI-generated content, as this feature is free of charge.
  • Delays or errors caused by your failure to provide necessary information or instructions.
  • Minor discrepancies or subjective dissatisfaction that do not impact the usability or accuracy of the edited content.

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5. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support within 14 days of the payment date.
  2. Provide the following information:some text
    • Your order number or transaction ID.
    • A detailed explanation of the issue or reason for the refund request.

Refunds will be processed within 10 business days of receiving your request, provided it meets the eligibility criteria outlined in this policy.

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6. Processing of Refunds

  • Refunds will be issued to the original payment method used for the transaction.
  • We are not responsible for delays caused by payment processors, banks, or financial institutions.

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7. Dispute Resolution

In the event of any disagreement regarding refund eligibility or processing, disputes will be addressed as per the Terms of Service under the section "Governing Law and Dispute Resolution."

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8. Contact Information

For any questions, concerns, or support, please feel free to contact us through the “Contact Us” page or the support tab available on our Website.